Digital Operations Manager, Digital Operations

Created: 20-01-2020

Deadline: 18-03-2020

Category: Digital

Location: Copenhagen, Denmark

Do you want to be a part of the world’s leading jewellery company and the creation of our world-class diverse digital team of thinkers, makers and doers? Do you have experience working in Digital or IT Operations? And are you passionately customer focused, ready to fight their corner and drive other teams to do better by them? Then you might be the new Digital Operations Manager Pandora is looking for!

Job description and areas of responsibility:
During 2020, we will build a world-class digital team to ensure digital is at the heart of our business. Our Digital Hub will be responsible for designing, delivering and operating digital products and experiences for Pandora’s global business, both online and in-store, in order to deliver a genuinely connected experience.

The main responsibility for our Digital Operations Manager is to ensure the effective operation of Pandora’s digital platforms and support processes so that we may better serve our customers. As part of this, you will manage the “Command Centre” which is the nerve centre of our Global Digital Operations.

Adding to that, you will also:

  • Actively monitor our business and technical operations, working with teams across Pandora to sense, prevent, mitigate and, when required, react and manage customer and business impacting challenges
  • Ensure that appropriate monitoring, reporting and alerting is in place across our operational and technical landscape
  • Seek to prevent technical and operational issues that cause customer and business impact through proactive planning and training with other teams/functions
  • Manage the Change Control process (working with markets) to successfully test, adopt and launch new capability


Your new team:
You will be part of an exciting business area and work in an international hub of can-do, spirited, passionate and performance-driven people. Digital Operations is responsible for ensuring the effective operation of Pandora’s digital platforms and operational processes, as well as managing change, so that we may better serve our customers. We value flexibility and informal working, where you are trusted to deliver and to focus on outcomes, outputs and value delivered, not hours spent at a desk in the office.

More practically, you will report directly to the Director of Digital Operations and you will have four direct reports.


What is needed to succeed:
To succeed in the role as Digital Operations Manager we imagine that you have and can demonstrate:

  • Minimum 3 years of experience working in Digital and/or IT Operations
  • A strong toolbox of both analytical and problem-solving tools
  • Preferably experience from another global matrix organisation
  • Fluent English - if you speak other European languages it is considered a bonus
  • Proficiency with Microsoft Office


Something about you:
Among your personal competencies, exceptional communication skills are necessary because you will collaborate cross-functionally with different key internal stakeholders. We envision that you can navigate in a fast-paced environment with different challenges every day and your problem-solving skills are strong. At the same time, you have an analytical mindset and are able to sense and react to challenges that may occur.


Additional information:
Application deadline: March 18, 2020

Expected start date: As soon as possible

This role is based in the Pandora Global Office in Copenhagen, Denmark. Candidates should be willing to travel approximately 25-30 days a year.


Did we get your attention?
We hope you got all your questions answered and feel confident applying for this position, however if you have more questions regarding the position, please contact:

Simon Shott
Recruiter, Global Office HR
+44 77 47 84 88 15

If you see yourself in the position and would like to become a part of Pandora’s future PLEASE CLICK HERE TO APPLY. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site


Icing on the cake
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.


About Pandora
Pandora designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries on six continents through more than 7,500 points of sale, including more than 2,700 concept stores.
Founded in 1982 and headquartered in Copenhagen, Denmark, Pandora employs more than 26,000 people worldwide of whom more than 11,500 are located in Thailand, where the Company manufactures its jewellery. PANDORA is publicly listed on the Nasdaq Copenhagen stock exchange in Denmark. In 2018, Pandora’s total revenue was DKK 22.8 billion (approximately EUR 3.1 billion).