D2C eCommerce Logistics Specialist, Digital Operations

Created: 30-01-2020

Deadline: 22-04-2020

Category: Digital

Location: Copenhagen, Denmark

We are building a new Digital Hub of thinkers, makers and doers to ensure digital is at the heart of our business. And we want you to bring your expertise, knowledge, ideas, entrepreneurial spirit and experience to make a significant impact, and help build and shape this with us from an early stage. Do you want to join us? If yes, keep reading!

Job description and areas of responsibility:
During 2020, we will build a diverse, world-class digital team based in our Copenhagen headquarter. For Digital Operations we are looking for a D2C eCommerce Logistics Specialist. Maybe that’s you? 
Digital Operations is responsible for ensuring the effective operation of our digital platforms and operational processes, as well as managing change, so that we may better serve our customers.  

As D2C eCommerce Logistics Specialist your main responsibility is to define, develop and deploy efficient and effective processes for fulfilment and return of customer orders. You will work with both external key stakeholders and in-house operational teams to provide delivery services to our customers that are reliable, convenient and cost effective.  

As part of this, you will:  

  • Provide Direct to Consumer and eCommerce fulfilment subject matter expertise to the organisation 
  • Be the subject matter expert on operational usage and configuration of OMS 
  • Manage and define the standards, KPI’s and processes that local fulfilment partners should be working to as well as working with regional Ops teams to ensure their 3. Party Logistics are operating effectively and efficiently 
  • Monitor and respond to SLA’s across Fulfilment 
  • Ensure all parts of the operation are aligned behind the most accurate volume plan 

Your new team: 
Pandora is a company with a big heart that takes great pride in treating our people well. You will be part of an exciting business area and work in an international hub of can-do spirited, passionate and performance-driven people. We are a team, who work closely together, help each other out and offer the flexibility and freedom needed to allow you to focus on solving our customers’ problems. We work in squads and tribes, using agile to help us deliver customer and business value. 

In your daily work, you will report directly to the Customer Promise Manager of Digital Operations and you will cross-collaborate with different key stakeholders, such as merchandising, supply chain and markets as well as 3PL’s, couriers and Customer Contact teams.  

What is needed to succeed:  
To succeed as D2C eCommerce Logistics Specialist, we imagine that you have and can demonstrate:  

  • Minimum 4 years of experience working in eCommerce fulfilment and D2C Operations 
  • Lean and/or Six Sigma qualifications preferred 
  • Experience working with 3. Party Logistics  
  • Strong knowledge of the carrier market and online market and customer expectations 
  • Sterling Commerce OMS experience is considered an advantage
  • Fluent English – other European languages are considered a bonus 

Something about you: 

The build of our new Digital Hub starts from a position where we need to rapidly learn and mature our capabilities. Therefore, we imagine that you thrive in a fast-changing environment and you have strong problem-solving skills. Your ability to collaborate cross-functionally with key stakeholders is essential and we envision that both your analytical and communication skills are excellent.  

Additional information:  
Application deadline: April 22, 2020
Expected start date: As soon as possible 

This role is based in the Pandora Global Office in Copenhagen, Denmark. Candidates should be willing to travel approximately 25-30 days a year.  

Did we get your attention?  
We hope you got all your questions answered and feel confident applying for this position, however if you have more questions regarding the position, please contact:  

Neil Andrews  
Recruiter, Global Office HR  
+44 797 378 7498  

If you see yourself in the position and would like to become a part of Pandora’s future PLEASE CLICK HERE TO APPLY. We look forward to hearing from you! 
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.  

Icing on the cake 
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit. 

About Pandora
Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 7,400 points of sale, including more than 2,700 concept stores. 
Headquartered in Copenhagen, Denmark, Pandora employs 28,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 21.9 billion (EUR 2.9 billion) in 2019.