Onsite Optimisation Specialist, Digital Operations

Created: 20-01-2020

Deadline: 19-02-2020

Category: Digital

Location: Copenhagen, Denmark

Are you passionate about eCommerce conversion optimisation? Are you data-driven and love testing hypotheses? And do you want to ensure that the customer always has the best possible online shopping experience? If yes, then we might have the perfect opportunity for you!

Job description and areas of responsibility:
As Onsite Optimisation Specialist, you will become the global super user of best-in-class eCommerce testing and feedback tools. You will manage and deliver continual onsite optimisation through testing applications, personalisation tools, customer segments and content usage analysis.

You will create and manage the Content A/B testing and optimisation roadmap with regional and market teams. In addition, you will utilise our personalisation tools to deploy relevant content various customer groups based on information from our Data & Insights team.

As Specialist, you will provide first line support and training to regions and markets for all digital testing and optimisation tools. In addition, you will champion the use of our customer feedback tools with markets and regions to root out customer issues that require attention.

Furthermore, you will:

  • Support markets in their use of our onsite optimisation tools
  • Facilitate the sharing of results between regions/markets/relevant business areas
  • Work closely with the digital product teams and vendors regarding any new onsite changes
  • Manage onsite targeting and content personalisation


Your new team:
Pandora is a company with a big heart that takes great pride in treating our people well. You will be part of an exciting business area and work in an international hub of can-do spirited, passionate and performance-driven people. With our new Global Digital Hub, we aim to ensure that digital is the heart of Pandora. You will join a diverse team of thinkers, makers and doers, responsible for designing, delivering and operating digital products and experiences for Pandora’s global business (online and in-store).

You will report to the Digital Merchandising and Optimisation Manager, and join a team of entrepreneurial spirits, working closely together to help each other out in an agile environment where we focus on delivering customer and business value rather than methodologies. We value flexibility and informality, and give back to the Copenhagen digital community, supporting events and sharing expertise.


What is needed to succeed:
We envision that you bring with you a university education in a relevant field. English is our corporate language, and if you know any other European languages, that would be a great advantage!

Our expectation is that you have:

  • Minimum 3 years’ experience working within eCommerce optimisation and personalisation
  • Worked within a global matrix organisation


Something about you:
You might be the person we are looking for if you are analytical and can think outside of the box to solve problems. You are confident in communicating with various specialists both within Marketing and Sales areas, as well as technical business areas. Additionally, you are structured and analytical in your work, with a strong eye for detail and a team-oriented mindset.


Additional information:
Application deadline: February 19, 2020

Expected start date: As soon as possible

This role is based in the Pandora Global Office in Copenhagen, Denmark. Candidates should be willing to travel approximately 25-30 days a year.


Did we get your attention?
We hope you got all your questions answered and feel confident applying for this position, however if you have more questions regarding the position, please contact:

Simon Shott
Recruiter, Global Office HR
+44 77 47 84 88 15

If you see yourself in the position and would like to become a part of Pandora’s future PLEASE CLICK HERE TO APPLY. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.


Icing on the cake
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.


About Pandora
Pandora designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries on six continents through more than 7,500 points of sale, including more than 2,700 concept stores.
Founded in 1982 and headquartered in Copenhagen, Denmark, Pandora employs more than 26,000 people worldwide of whom more than 11,500 are located in Thailand, where the Company manufactures its jewellery. PANDORA is publicly listed on the Nasdaq Copenhagen stock exchange in Denmark. In 2018, Pandora’s total revenue was DKK 22.8 billion (approximately EUR 3.1 billion).