Product Manager, Deliver on Promise

Created: 27-01-2020

Deadline: 15-04-2020

Category: Digital

Location: Copenhagen, Denmark

Do you want to be part of the world’s leading jewellery company and our exciting process of building a world-class digital team? Do you have experience with product management and a passion for retail? Then you might be the new Product Manager Pandora is looking for! 

Job description and areas of responsibility:
During 2020, we will build a new Global Digital Hub of thinkers, makers and doers. The Hub will be responsible for designing, delivering and operating digital products and experiences for our global business, in order to deliver genuinely connected experiences to the customers.

As a part of this, we are looking for a Product Manager for Deliver on Promise. In this role, you will be part of the product group that covers everything that enable customers to easily receive, collect, return and get help as well as other innovative omni-channel services.

As Product Manager, you will holistically manage the product management process from strategy creation, product planning and build, to launch and optimisation. This requires coordination with stakeholders, UX and technology to align and agree. Apart from that, you will also work with other Product Managers to collaborate on cross-product team dependencies.

Furthermore, your key responsibilities will be to:

  • Act as ‘the voice of the customer’ and translate their needs into a product roadmap and backlog (including stakeholder requirements, customer problems, new features, optimising
    existing features, technical debt etc.)
  • Be responsible for the OMS system and for all 20+ Pandora international websites
  • Identify and apply insight from customer research, data analytics, market and competitor analysis, industry / product / technology trends etc.
  • Own the business readiness for your features liaising with all parties involved to clearly communicate what will be released and when 
  • Go beyond the core analytics packages to report on effectiveness (such as: customer services, financials, site speed, L&F) and communicate analysis to stakeholders as well as create action plans if needed


Your new team:
You will be part of an exciting business area and work in an international hub of can-do spirited, passionate and performance-driven people. We are a team, who work closely together, help each other out and offer the flexibility and freedom needed to allow you to focus on solving our customers’ problems. We work in squads and tribes, using agile to help us deliver customer and business value. In our new Digital Hub, we are committed to grow, develop and give back to the Copenhagen digital community by supporting events, sharing our expertise and encouraging our people to be active participants.   

In your daily work you will report to the Director of Digital Product – Deliver on Promise.


What is needed to succeed:
We imagine that you have experience from managing successful delivery in an Agile software environment to deliver customer-led outcomes.

Further, we imagine that you have and can demonstrate:

  • Minimum 3 years’ experience in product management – demonstrating successful development and delivery of product strategies, roadmaps through to product launch and optimisation
  • Excellent technical capability and competitive analysis skills
  • A good understanding of all UX design and research methods
  • Understanding of the full technology stack and how your product interacts with all areas of the business


Something about you:
You might be the person we are looking for if you are a connector that bring people together and help make improvements even in areas you do not own. We also imagine that you have experience in dealing with different business stakeholders daily. Your excellent communication skills make it easy for you to navigate in a role where you both need relatability to non-technical business users and technical resources. 


Additional information:
Application deadline: April 15, 2020

Expected start date: As soon as possible

This role is based in the Pandora Global Office in Copenhagen, Denmark. Candidates should be willing to travel maximum 20 days a year.


Did we get your attention?
We hope you got all your questions answered and feel confident applying for this position, however if you have more questions regarding the position, please contact:

Christian Payne
Recruiter, Global Office HR
+ 45 53 70 90 80

If you see yourself in the position and would like to become a part of Pandora’s future PLEASE CLICK HERE TO APPLY. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site


Icing on the cake
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.


About Pandora
Pandora designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries on six continents through more than 7,500 points of sale, including more than 2,700 concept stores.

Founded in 1982 and headquartered in Copenhagen, Denmark, Pandora employs more than 26,000 people worldwide of whom more than 11,500 are located in Thailand, where the Company manufactures its jewellery. PANDORA is publicly listed on the Nasdaq Copenhagen stock exchange in Denmark. In 2018, Pandora’s total revenue was DKK 22.8 billion (approximately EUR 3.1 billion).